People First is a not-for-profit organization. It provides a range of community programs, including children's and seniors' services, disability and mental health services, social programs and other special programs. The organization's mission is to work together with the community to provide supports and services in response the changing needs of the community.

1.List TWO different (and specific) measures that could be included in each of the four perspectives of a balanced scorecard that may be appropriate for People First.

for the financial perspective1 2

for the customer perspective1: 2:

for the internal business process perspective 1 2:

for the learning and growth perspective 1: 2:

2.Briefly explain four barriers that may prevent some not-for-profit organizations from adopting the balanced scorecard.