PERFORMANCE EVIDENCE

The performance evidence for this unit requires that you demonstrate the ability to:

• lead and manage individual or team performance includingat least four of the following leadership and management roles:
  • decision making
  • delegation of tasks
  • information provision
  • monitoring performance
  • provision of feedback
  • motivation through recognition and rewards
  • planning and organising
• seek and respond to feedback from team members onat least two occasions, in line with organisational goals and policies in the following areas
  • allocation or performance of work
  • effectiveness of communication within team, between other teams or within organisation
  • efficiency or deficiency in workplace practices.

Trainer Direct Observation

Your trainer will observe your performance on campus, during training sessions ( in the context of your job role) to determine your ability to complete tasks according to the required standard as outlined in this unit.

Performance Task 1: Model high standards of performance and behaviour

Based on your Industry Workplace, complete the information provided in the template provided. Your response must include sufficient detail, be professionally presented, and include photographs of your workplace and yourself as indicated.

For this task you need to demonstrate the ability to:

• Model high standards of performance and behaviour as a leader of others on a day-to-day basis, acting as a positive role model through individual performance, through showing commitment to organisational goals and by interacting with team members in a positive and professional manner.

Scenario 1 / Industry workplace experience
Your name
Workplace name
Your role (e.g. Waiter/waitress etc)
List your responsibilities according to your position description
List and explain the standards of performance and behaviour expected from you at work
Who do you report to?
Do you delegate responsibilities to other team members? If yes, please explain what types of tasks you delegate.
What methods do you use to act as a positive role model at work?
Provide a brief summary of the goals of your workplace (e.g. quality customer service etc.)
How do you show commitment to the goals of the business?
What do you do on a day to day basis at work to meet workplace expectations?
What methods do you use to interact positively and professionally with other team members?
Include a photograph/s of your workplace and a photograph/s of you performing your duties.

Performance Task 2: Develop team commitment and cooperation

Based on your Industry Workplace, complete the information provided in the table below.

Your response must include sufficient detail, be professionally presented, and include photographs as indicated.

For this task you need to demonstrate the ability to:

• Develop and communicate organisational plans and objectives in consultation with team members while modelling and encouraging open and supportive communication.
• Communicate the expectations, roles and responsibilities of team members, encourage them to take responsibility for their own work, to develop new and innovative approaches to work and identify and reward individual/ team efforts.
• Share information with the team from the wider business environment and ensure commitment to team interests when considering the impact of the wider business environment.
• Seek and respond to feedback from team members surrounding:
  • allocation or performance of work
  • effectiveness of communication
  • efficiency or deficiency in workplace practices

Industry workplace experience
Your name
Workplace name
Your role (e.g. Waiter/waitress etc)
Briefly discuss the methods you use / would use to encourage open and supportive communication, team commitment and cooperation with members of your team
What techniques or methods are used in your workplace to: communicate the expectations, roles and responsibilities of team members, encourage team members to take responsibility for their own work reward individual/ team efforts
Gather feedback from three (3) other team members / your supervisor in the workplace. Attach the feedback as separate documents, or insert as an image here. (Feedback Template provided). allocation or performance of work effectiveness of communication efficiency or deficiency in workplace practices List each and explain the feedback received, and how you responded to their feedback.
Prepare short reflection on the feedback. Was all the feedback positive? How did you respond when you received the feedback? Were there any negative comments? If yes, how did you respond? What improvements can you make about your performance, communication or workplace practices in the workplace.

Staff Feedback Form (1)

Please complete the feedback form thoroughly and Truthfully.

Staff to Review:

Position:

Questions	Do not Agree	Agree	Strongly Agree
Skill and proficiency in carrying out assignments
Possesses skills and knowledge to perform the job competently
Skill at planning, organising and prioritising workload
Holds self accountable for assigned responsibilities; sees tasks through to completion in a timely manner
Proficiency at improving work methods and procedures as a means toward greater efficiency
Communicates effectively with supervisor, peers, and customers.
Ability to work independently
Ability to work cooperatively with supervision or as part of a team
Willingness to take on additional responsibilities
Reliability (attendance, punctuality, meeting deadlines)
Adeptness at analysing facts, problem solving, decision-making, and demonstrating good judgement
Displays fairness towards all subordinates.
Identifies performance expectations, gives timely feedback and conducts formal performance appraisals.
Helps employees to see the potential for developing their skills; assists them in eliminating barriers to their development.
Delegates responsibility where appropriate, based on the employee's ability and potential.
Takes timely and appropriate corrective/disciplinary action with employees.
Takes specific steps to create and develop their diverse workforce and to promote an inclusive environment.
Any Comments:

Employee's Name:

Position:

Signature: Date:

Staff Feedback Form ( 2)

Please complete the feedback form thoroughly and Truthfully.

Staff to Review:

Position:

Questions	Do not Agree	Agree	Strongly Agree
Skill and proficiency in carrying out assignments
Possesses skills and knowledge to perform the job competently
Skill at planning, organising and prioritising workload
Holds self accountable for assigned responsibilities; sees tasks through to completion in a timely manner
Proficiency at improving work methods and procedures as a means toward greater efficiency
Communicates effectively with supervisor, peers, and customers.
Ability to work independently
Ability to work cooperatively with supervision or as part of a team
Willingness to take on additional responsibilities
Reliability (attendance, punctuality, meeting deadlines)
Adeptness at analysing facts, problem solving, decision-making, and demonstrating good judgement
Displays fairness towards all subordinates.
Identifies performance expectations, gives timely feedback and conducts formal performance appraisals.
Helps employees to see the potential for developing their skills; assists them in eliminating barriers to their development.
Delegates responsibility where appropriate, based on the employee's ability and potential.
Takes timely and appropriate corrective/disciplinary action with employees.
Takes specific steps to create and develop their diverse workforce and to promote an inclusive environment.
Any Comments:

Employee's Name:

Position:

Signature: Date:

Staff Feedback Form (3)

Please complete the feedback form thoroughly and Truthfully.

Staff to Review:

Position:

Questions	Do not Agree	Agree	Strongly Agree
Skill and proficiency in carrying out assignments
Possesses skills and knowledge to perform the job competently
Skill at planning, organising and prioritising workload
Holds self accountable for assigned responsibilities; sees tasks through to completion in a timely manner
Proficiency at improving work methods and procedures as a means toward greater efficiency
Communicates effectively with supervisor, peers, and customers.
Ability to work independently
Ability to work cooperatively with supervision or as part of a team
Willingness to take on additional responsibilities
Reliability (attendance, punctuality, meeting deadlines)
Adeptness at analysing facts, problem solving, decision-making, and demonstrating good judgement
Displays fairness towards all subordinates.
Identifies performance expectations, gives timely feedback and conducts formal performance appraisals.
Helps employees to see the potential for developing their skills; assists them in eliminating barriers to their development.
Delegates responsibility where appropriate, based on the employee's ability and potential.
Takes timely and appropriate corrective/disciplinary action with employees.
Takes specific steps to create and develop their diverse workforce and to promote an inclusive environment.
Any Comments:

Employee's Name:

Position:

Signature: Date:

Performance Task 3.a

You will participate in the preparation, service and end of shift tasks for an on campus event as advised by your trainer. You HAVE to participate in ONE (1) of these events.

The task required you to demonstrate the ability to manage team performance while demonstrating at leastfour (4)of the following management roles:

• planning and organising
• decision making
• delegation of tasks
• information provision

Use this template to complete and upload an End of Shift Report, photographs and supporting documents you used for your allocated tasks.

Date: Shift Time:	Venue / Event Name:
PREPARE AND PLAN FOR SERVICE Briefly describe your role and responsibilities in the preparation and planning of this event.
PROVIDING SERVICE Briefly describe your service role and responsibilities. How did you ensure that you were able to provide clear and accurate menu and beverage information?
COMPLETING SERVICE AND END OF SHIFT DUTIES Briefly describe your end of shift role and responsibilities. Overall, what suggestions and feedback was received from the customers? Did you participate in the debrief session after service? What feedback was received? What suggestions for improvements for future events were made? Did you have any problems that needed to be resolved? If yes, briefly explain how you resolved the problem.
Name and Surname
Signature
Date

Performance Task 3.b

Based on your Industry Workplace, complete the information provided in the table below.

Your response must include sufficient detail, be professionally presented, and include photographs as indicated.

For this task you need to demonstrate the ability to:

• Provide mentoring and coaching to support team members.

Industry Workplace experience

Briefly explain one (1) occasion that you were required to provide coaching to another team member. To do this answer the following questions:

• Why was coaching required?
• What did the coaching session involve?
• What methods did you use to coach the team member?
• What methods did you use to evaluate, monitor and motivate the team member?
• How would coaching improve the team's performance?

Response

Photographs