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Performance metrics Buffalo BBQ Restaurant is trying to become more efficient in training its chefs. It is experimenting with two training programs aimed at this
Performance metrics Buffalo BBQ Restaurant is trying to become more efficient in training its chefs. It is experimenting with two training programs aimed at this objective. Both programs have basic and advanced training modules. The restaurant has provided the following data regarding the two programs after two weeks of implementation: Training Program A Training Program B New chef # 1 2 3 4 5 6 7 8 9 10 Hours of basic training 22 24 28 21 23 25 24 29 31 28 Hours of advanced training 8 7 8 10 11 4 3 0 1 2 Number of chef mistakes 12 13 15 14 14 7 6 8 5 6 a. Compute the following performance metrics for each program: (1) Average hours of employee training per chef, rounded to one decimal place. Program A: 32.4 hrs. per chef Program B: hrs. per chef (2) Average number of mistakes per chef, rounded to one decimal place. Program A: mistakes per chef Program B: mistakes per chef b. Which program should the restaurant implement moving forward? Program BV
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