Personalize the workplace. This means get involved in the everyday problems of your employees. Managers at some Marriott hotels work with employees from several different countries. These workers often need help learning the English language, preparing to become American citizens, and finding affordable child-care services. Marriott realizes that any problem that affects employees will eventually affect their on-the job performance. Localize as much as possible. "Don't wait for your organization or its leaders to instill pride," says Katzenbach. The best pride builders are quick to spot and recognize the small achievements that will instill pride in their people. Make your messages simple and direct. A pride-building program can be as simple as telling a story that describes how an employee's behavior exemplified a company value, or a story about how an employee solved a customer problem. Not only does this build pride, it demonstrates through example the values and behaviors a company wants to see in its employees. QUESTIONS 1. Some human resource department employees voice concerns when supervisors or team leaders get involved with the everyday problems of their workers. Discuss your thoughts on this issue