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. Pick any e - business you want ( examples: Netflix, Bet 3 6 5 etc... ) 2 . Define what this e - business
Pick any ebusiness you want examples: Netflix, Bet etc... Define what this ebusiness does and who the customer is Assume you are the CRM Manager of this ebusiness and design itsCRM database.a Identify CRM datapoints think as many as possible more itemsmean more pointsb Categorize these datapoints so they look organized clean andtidy categorizations will earn more points Identify and explain different customer retention strategies for this business.a Example : The company sends out an automated email after days of nologin inactivityb. Example : The company targets the inactive user on Facebook after days of nologin inactivity. more creative strategies mean more points
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