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. Pick any e - business you want ( examples: Netflix, Bet 3 6 5 etc... ) 2 . Define what this e - business

. Pick any e-business you want (examples: Netflix, Bet365 etc...)2. Define what this e-business does and who the customer is3. Assume you are the CRM Manager of this e-business and design itsCRM database.a. Identify CRM datapoints think as many as possible (more itemsmean more points)b. Categorize these datapoints so they look organized (clean andtidy categorizations will earn more points)4. Identify and explain 3 different customer retention strategies for this business.a. Example 1: The company sends out an automated e-mail after 30 days of no-login / inactivityb. Example 2: The company targets the inactive user on Facebook after 7 days of no-login / inactivity. (more creative strategies mean more points)

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