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Place: A consumer product company (you name it) with offices in much of North and South America. You will look at a scenario in the
Place: A consumer product company (you name it) with offices in much of North and South America. You will look at a scenario in the Denver, Colorado, offices. Scenario: The HR director recently met with the project teams director (PTD), to discuss concerns about Product Team 1. Recently, some heated discussions emanated from Team 1's conference room. There has also been some unusual team member absenteeism. The HR director wants Mario (PTD) to come up with some steps he will take to improve the team's motivation, attitudes, and performance. Mario, project teams director (PTD) for Team 1 in Denver, CO: He has been with the company for over 10 years, having transferred from the Atlanta, Georgia operation where he started in operations. He feels his job is to ensure that the product teams produce the required quantity of product each year. He rarely provides direction, expecting his team to take charge, be decisive, and reach the goals set by top management. He usually checks in with his three teams about once every few weeks for a short status meeting. Product Team 1 Members: Dani, senior product designer: Originally from the New York office, Dani was a product designer for 8
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