Place an "X" in the columns to indicate whether each of the following activities would be included in a bank's customer profitability analysis. Included Not Included a. Opening a bank account b. Supporting an online banking system c. Developing a corporate logo d. Preparing bank statements for mailing e. Renting off-site document storage facilities (to preserve company data) f. Hosting the board of directors' annual meeting 9. Gathering information for federal bank auditors h. Balancing transactions at the end of the day i. Taking deposits at the drive-in window j. Providing access to safety deposit boxes