Planning can best be defined as:

Select one:

a.

Deciding what information to allow int1o the organization and what information to keep out.

b.

Identifying and selecting appropriate goals and courses of action.

c.

Routine, virtually automatic decision making that follows established rules or guidelines.

d.

Interacting with individuals and groups outside the organization to obtain valuable information from the environment.

Organizing can best be defined as:

Select one:

a.

Structuring working relationships in a way that allows organizational members to work together to achieve organizational goals.

b.

A cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals.

c.

Building the knowledge and skills of organizational members so that they are prepared to take on new responsibilities and challenges.

d.

The process that managers use to determine the relative qualifications of job applicants and their potential for performing well in a particular job.

Leading can best be defined as:

Select one:

a.

Expanding a company’s business operations into a new industry in order to produce new kinds of valuable goods or services.

b.

The process by which managers make specific organizing choices that result in a particular kind of organizational structure.

c.

Splitting the work to be performed into particular tasks and assigning tasks to individual workers.

d.

Articulating a clear vision and energizing and enabling organizational members so that they understand the part they play in achieving organizational goals.

Controlling can best be defined as:

Select one:

a.

Evaluating how well an organization is achieving its goals and taking action to maintain or improve performance.

b.

The sharing of information between two or more individuals or groups to reach a common understanding.

c.

Curtailing the performance of dysfunctional behaviors by eliminating whatever is reinforcing them.

d.

Ensuring that in all levels in the organization there are well-qualified workers who can assume more responsible positions as needed.

Managers at McDonald’s created a division of labor by assigning specific tasks to employees hired as chefs, food servers, drive-through order takers, and custodians. In creating a clear division of labor, managers at McDonald’s were performing which function of management?

Select one:

a.

Planning

b.

Organizing

c.

Leading

d.

Controlling

The IT department chair spent most of his day training subordinates on new software that the company had recently purchased. Which function of management was the IT department chair performing?

Select one:

a.

Planning

b.

Organizing

c.

Leading

d.

Controlling