Please add the internet resources URL under your answers. Answers should not be too short. Imagine you work at hospitality environment/workplace.

1. Identify three (3) common warning signs of conflict in the workplace.

2. Describe, the five (5) stages of conflict in the workplace.

3. List the four (4) recognised levels of conflict in workplace.

4. Identify three (3) factors that can lead to conflict in a hospitality environment.

5. Describe what conflict theory says about the results that come from dealing with conflict in workplace.

6. Explain how the use of each of the following communication strategies can be effective in conflict situations in workplace.

a) Active listening b) Empathy c) Non-verbal communication d) Style of language e) Questioning techniques f) Communicating in a culturally competent manner

7. Describe how assertiveness and negotiation can be used as effective conflict resolution techniques.

8. Identify four (4) pieces of information you would expect to find in an organisation's policies and procedures for complaints, conflicts and dispute resolution.

9. For each person/group below, identify one (1) scenario where they may be required to assist in managing conflict

a) Counsellors b) Internal security staff c) Mediators d) Other staff e) Police f) Senior staff