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Please answer the question acurately. Thank you very much. ( 2 0 p t s ) Let be the service capacity of a bank teller
Please answer the question acurately. Thank you very much. Let be the service capacity of a bank teller serving customers measured as the maximum
number of customers who can be serviced by the teller per unit time. Consider three tellers with the
service capacities: hour, hour, and hour. The bank wishes to ensure
that the average time spent by a customer in the bank is no more or less the same. So the bank
employs a scheduler that splits the customer flows across the different tellers in a suitable way. See
Figure for illustration. Mathematically, a fraction of the customers is directed to the teller:
where Assuming that customers arrive at an average rate of hour, determine the
splitscheduling parameters for the three tellers with the servicerates given above.
Hint: Use Little's law in Queuing Theory, namely: where is the mean number of
transactions in the system ie the queue and service facility together is the mean arrival rate of
transactions, and is the mean transaction delay incurred in the system.
Quality of customer service enforcement at a service center: say, bank
Customer transaction arrival rate and Teller service rate
are expressed as "number of transactions per hour"
Figure : Illustration of splitscheduling of customers in a servicecenter: say, bank
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