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Strategically located at the nations transportation hub, KL Sentral, Le Mridien Kuala Lumpur is easily accessible through a network of integrated rail connections including the MRT, LRT, Monorail and KTM trains. For easier access to the hotel, guests can use the air-conditioned linkway from the station. The hotels 420 guestrooms feature grey tiles, white marble and lavish carpet with traditional Malay Batik motifs re-imagined with a contemporary twist. With dedicated bedside reading lights and a bedside panel that controls all of the rooms electronic facilities, each bedroom offers advanced simplicity and generous comfort, while goose-down duvets ensure a luxurious nights sleep. The hotels elegant bathrooms offer full amenities, makeup/shaving mirrors, hair dryers and shower/bathtub combinations. Guests of Le Mridien Club Rooms enjoy exclusive access to the Le Mridien Club Lounge, located on level 33. The club lounge features a beautiful open kitchen complete with live cooking stations, a private meeting room, lounge seating and comfortable shower rooms. Comprehensive continental buffet breakfast and evening drinks with canaps are served daily at Le Mridien Club Lounge. The hotel boasts the city's most extended free-form swimming pool complete with water slide and unique sun deck chairs located on level 8

a) Recently there are few cases of overbooking in LMKL within the month of April 2019 to July 2019, it was reported that there were many outbound flights cancellation due to bad weathers and consistent rains. Explain FOUR (4) reasons that leads to overbooking issues and provide solutions to guest that has confirmed reservations but the hotel has no more room left. (15 Marks) b) During the end of December 2018, LMKL rooms had fully occupied by guests but in just few days during the beginning of January 2019, the occupancy of the rooms were only 48% and the management felt that the percentage is low. As the revenue manager, how can you best manage the RevPAR or yield? (12 Marks) c) There is an enquiry by RHB Bank to have their 4 Days 3 Nights annual conference at LMKL. RHB Bank is looking for a package and willing to pay RM 900 per room per night which includes meals and conference facilities. The bank is looking at 500 people and 250 rooms. Day 1 will only include dinner and day 4 will only include breakfast. The normal rates for the hotel are as follows: a. Room + Breakfast for two: RM 750 per night b. Lunch: RM 75 per person c. Dinner: RM 125 per person d. Conference facilities for 500 pax at 25,000 per day Calculate the price per person for "normal prices" and what discount is the bank looking for in price and in percentage (18 Marks) END OF EXAM PAPER Page 3 of 3