Please complete the Action Learning Exercise- What is your Emotional Intelligence (EQ)?

Take the quiz and answer the four questions on page 412.

"WHAT IS YOUR EMOTIONAL INTELLIGENCE (EQ)?"

__10__ 1. I usually stay composed, positive, and unflappable in trying situations.

__10____2. I am able to admit my own mistakes.

___8___3. I usually or always meet commitments and keep promises.

__10____4. I hold myself accountable for meeting my goals.

__10____5. I can smoothly handle multiple demands and changing priorities.

___10___6. Obstacles and setbacks may delay me a little, but they don't stop me.

__10____7. I seek fresh perspectives, even if that means trying something totally new.

__5____8. My impulses or distressing emotions don't often get the best of me at work.

___9___9. I usually don't attribute setbacks to a personal flaw (mine or somebody else's).

__10____10. I operate from an expectation of success rather than from a fear of failure.

Total = ___92________

Interpretation: A score below 70 indicates a need for improvement. With sincere effort, one's emotional intelligence can be improved. It is part of a natural process of "growing up" and becoming mature in challenging social situations. People with low EQ scores are like porcupinesthey're hard to hug. FOR CONSIDERATION/DISCUSSION

1. What do you like or dislike about the concept of emotional intelligence?

2. Have you ever worked with or for someone who had high emotional intelligence? If so, describe that person and rate her or his effectiveness. Do the same for someone with low emotional intelligence.

3. What, if any, connection do you see between the concepts of emotional intelligence and servant leadership? Explain.

4. How could you improve your emotional intelligence, in terms of the items on this test."