Question
Please describe a situation where employee behaviour had a negative impact on your experience as a (potential) customer, this not fulfilling your expectations. What was
Please describe a situation where employee behaviour had a negative impact on your experience as a (potential) customer, this not fulfilling your expectations. What was the result of this negative experience?
(max. 200 words)
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Essentials of Marketing Research
Authors: Joseph Hair, Mary Wolfinbarger, Robert Bush, David Ortinau
2nd edition
73404829, 978-0073404820
