Please just highlight in bold the correct answer under each question no need for explanation

Question 1

Achieving outcomes that someone wishes to produce refers to being:

efficient.

effective.

active.

creative.

responsive. Question 2 A system composed of essentially a list of tasks that must be done can be termed as a:

first-generation time-management system.

second-generation time-management system.

third-generation time-management system.

fourth-generation time-management system.

fifth-generation time-management system. Question 3 In the time-management matrix, tasks like crises, pressing problems, and deadline driven projects are found in the quadrant of:

excellence.

necessity.

quality.

deception.

waste. Question 4 A second-generation time-management system is one that:

brings balance into the personal and professional life of an individual.

handles several tasks simultaneously.

is composed of essentially a list of tasks that must be done.

incorporates a system of prioritization to tasks that must be done.

ties deadlines to those tasks that must be done. Question 5 A system that incorporates a system of prioritization to tasks that must be done can be termed as:

first-generation time-management system.

second-generation time-management system.

third-generation time-management system.

fourth-generation time-management system.

fifth-generation time-management system. Question 6 In the time-management matrix, the tasks which are urgent but not important are grouped under:

quadrant 5.

quadrant 4.

quadrant 3.

quadrant 2.

quadrant 1. Question 7 A fourth-generation time-management system is one that:

brings balance into the personal and professional life of an individual.

ties deadlines to those tasks that must be done.

handles several tasks simultaneously.

is composed of essentially a list of tasks that must be done.

incorporates a system of prioritization to tasks that must be done. Question 8 The quadrant of waste consists of tasks like:

preparation, prevention, and empowerment.

crises, pressing problems, and deadline driven projects.

interruptions, popular activities, and proximate and pressing matters.

trivia, junk mail, and "escape" activities.

meetings, preparations, and values clarification. Question 9 An activity log can be defined as:

the activities and tasks associated with turning a firm's inputs unto good and services.

the ability to handle several activities simultaneously.

a technique that involves writing down every task and activity a person is involved with during a day.

achieving outcomes that someone wishes to produce.

producing the desired results within the minimum expenditure of energy, time, money, personnel. Question 10 The ability to handle several responsibilities simultaneously is a definition of:

efficiency.

effectiveness.

activity log.

multitasking.

operations. Question 11 The size or brightness of the screen of a laptop computer is a measure of its:

features.

durability.

performance.

serviceability.

aesthetics. Question 12 The probability that a product will function for a given period of time or how often it breaks down is known as its:

feature.

reliability.

durability.

serviceability.

aesthetics. Question 13 The expectation of how long a product will last and how it will function under various working conditions is known as its:

feature.

durability.

serviceability.

aesthetics.

conformance. Question 14 The quality of a laptop computer's functionality after it is dropped is a measure of its:

feature.

serviceability.

aesthetics.

conformance.

durability. Question 15 Which of the following dimensions of product quality is the most subjective?

Features

Serviceability

Aesthetics

Conformance

Durability Question 16 The luxuriousness of a car's dashboard is a measure of its:

aesthetics.

feature.

serviceability.

conformance.

durability. Question 17 Responsiveness is:

the ability to perform the service correctly and consistently.

the speed and courtesy to customer inquiries.

the extent to which the customer trusts and has confidence in the service provider.

the physical appearance of the facility, personnel, and communications media.

the extent and quality of individualized attention given to a customer. Question 18 Which of the following dimensions of service quality deals with the speed and courtesy to customer inquiries?

Assurance

Reliability

Empathy

Responsiveness

Tangibles Question 19 Which of the following dimensions of service quality deals with the extent and quality of individualized attention given to a customer?

Assurance

Reliability

Empathy

Responsiveness

Tangibles Question 20 As one of the seven sources of manufacturing wastes, transportation refers to:

the movement of components and parts not associated with their transformation.

components or products which are not being processed.

a component or a product that requires more time to process than the standard estimate.

producing more than the customer wants at a particular point in time.

the failure to provide clear instructions for any stage of the service environment. Question 21 As one of the seven sources of manufacturing wastes, overprocessing refers to:

the movement of components and parts not associated with their transformation.

components or products which are not being processed.

a component or a product that requires more time to process than the standard estimate.

producing more than the customer wants at a particular point in time.

the failure to provide clear instructions for any stage of the service environment. Question 22 As one of the seven sources of manufacturing wastes, overproduction refers to:

the movement of components and parts not associated with their transformation.

components or products which are not being processed.

a component or a product that requires more time to process than the standard estimate.

the failure to provide clear instructions for any stage of the service environment.

generating more than the customer wants at a particular point in time. Question 23 When a customer is shuttled between a variety of operations and where each move does not substantially add to value it refers to:

duplication.

overproduction.

unclear communication.

unnecessary motion.

opportunity lost. Question 24 Backorder is a form of:

duplication.

overprocessing.

incorrect inventory.

overproduction.

motion. Question 25 An engagement with the customer in a service environment that is a failure refers to:

waiting.

overprocessing.

defects.

overproduction.

opportunity lost.