Question
please make a commentary on method for selecting reviews to analyse; drivers of (dis)satisfaction - tangible company features, company service delivery, other visitors' behaviour, personal
please make a commentary on method for selecting reviews to analyse; drivers of (dis)satisfaction - tangible company features, company service delivery, other visitors' behaviour, personal factors e.g. the occasion, expectations, emotions
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Managing Controlling and Improving Quality
Authors: Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund
1st edition
471697915, 978-0471697916
