Please read the case study on the page 494 Omnichannel Transformation Argos and LLamasoft (2017) in your textbook and answer the following questions in the form of

2. Investigate the role of sales channels in this study. As a supply chain manager what issues you can change to support your customers satisfaction.

please do in simple words and i need easy answer look like do by own dont copy from previous answer otherwise i will dislike