PLEASE USE REGARDING THE RITZ CARLTON IN LAKE TAHOE!

I REALLY NEED A LOT OF INFORMATION HERE TO USE AS AN OUTLINE FOR MY PROJECT!

For Part#1 of this Assignment:

Introduction: In this needs assessment assignment, you will be tasked with evaluating the current guest experience at a hotel or restaurant (or other field of choice) and identifying areas for improvement. As a hospitality consultant, your objective is to provide actionable recommendations to enhance the overall guest satisfaction, improve service quality, and boost the property's reputation. The assessment will focus on various aspects of the guest journey, from pre-arrival to departure, and the facilities and services offered by the property. In the introduction, make sure to specify the place of business and location that you are working with.

Step 1: Background ResearchStart by conducting in-depth research on the property in question. Explore itswebsite,guest reviews, social media presence, and any other available resources. Get familiar with the property's branding, target audience, and its unique selling points. Analyze its current guest experience approach, and services offered.

Step 2:Staff InterviewsConduct interviews with the property's staff members and management to understand their perspectives on the guest experience. Encourage them to provide honest feedback and share any challenges they face in delivering exceptional service.

Step 3: Data AnalysisAnalyze the collected guest feedback (on-line reviews), and staff/management interviews to identify recurring patterns, strengths, weaknesses, and potential areas for improvement.

Step 4: Recommendations Based on your analysis, develop a set of actionable recommendations to enhance the guest experience. Organize your recommendations into short-term and long-term solutions, considering factors like feasibility, and impact. Bottom line: where are the gaps in actual performance vs. what training may be able to fix to achieve ideal performance? What specific position will you build your training plan for?

Training Plan Project: Part#1
Criteria	Ratings	Pts
Name and location listed of needs assessment.		/ 5 pts
Background research of current state of business		/ 10 pts
Staff interviews conducted and results?		/ 10 pts
Data Analysis-were recurring problems, strengths, weaknesses identified?		/ 10 pts
Recommendations to business after assessment?		/ 10 pts
Proper grammar and spelling in assessment?