Please view this document before posting: Discussion Board Guidelines and Examples Download Discussion Board Guidelines and Examples.

Please complete the following steps for your discussion post and response.

The reaction of individuals to proposed change can make or break the change process.

• How can one individual negatively impact the change management process?
• What can an individual do to ensure the change fails?
• How can management develop the individual to accept and encourage change?
• Reflect on a time this in happened in the workplace. Describe that experience.

Please be sure to validate your opinions and ideas with citations and references in APA format.

Discussion Board Guidelines and Examples:

Discussion Board Guidelines & Examples Your initial discussion response should address the question posed, with outside sources to support your opinions. It should be around 100 words or so to accurately illustrate your example and posted by end of the day on Wednesday of the week. Remember to use in-text citations and APA references when posting. Responses to classmates need to address what they posted, and then elaborate on their information. You can use in-text citations to support your response to the classmate posting, and your response should be around 50 words minimum. Responses to classmates should be posted by Sunday. Discussion Question Example: Explain why interpersonal skills are important in health care management. According to Buchbinder and Shanks (2017), interpersonal skills are those skills that help managers communicate effectively with others, regardless of the position. Especially in health care, these skills are really important to ensure that communication is clear, concise and reduces the chance for errors. Employees who have worked to create strong interpersonal skills tend to be more successful in the professional aspect of their lives, as well as the home aspect (Skills You Need, n.d.). When it comes to management in healthcare, one has to focus on quality patient care and support services that will contribute to that quality focus. Being able to effectively communicate with all areas of the organization will increase that ability.

References Buchbinder, S. & Shanks, N. (2017). Introduction to health care management (3rd ed.). Burlington, MA: Jones & Bartlett Learning. What are interpersonal skills?. (n.d.). Retrieved from http://www.skillsyouneed.com/interpersonal-skills.html

Classmate Response Example: Joan - this is a good post! I totally agree with you that anyone working in the healthcare field needs to be able to communicate with those they work with. I used to work with a manager in a small hospital that really did not possess good interpersonal skills. It made it quite hard to not only work with this individual but also to understand their expectations for the other employees in the department. I think anyone who wants to be successful in a leadership position should take the time to develop the skills to really be a clear communicator in their job. In your professional or personal life, how can you determine if your communication with others is clear and effective?