Which of the following is true of CRM? ANSWER Unselected It focuses on analyzing customer behavior and perceptions in order to provide the business intelligence necessary to identify new opportunities and to provide superior customer service. Unselected It refers to systems to support the day-to-day sales activities of an organization. Unselected It includes customer-facing applications, such as tools for sales force automation, call center and customer service support, and marketing automation. Unselected It refers to systems for providing effective and efficient communication with the customer from the entire organization. Unselected