Please what are the Critical Success Factors in Internet Provider Business.

Refer to the example below :

12:33 Strama Paper g+ . . increase competition and meet Subscriber demand. Ine researchers want to apprehend which internet services in the Philippines are more upgraded and preferred by the people. And these internet services are PLDT and Sky Fiber/Broadband together with the researchers' topic, which is Converge ICT Solution Inc. Description of Critical Success Factors - ( identify & 1 sentence only) Availability Internet service providers in the Philippines merely have a particular covered area so consumers must consider which ISP they will use, especially if they live in a rural area. Reliability Due to the massive competition among internet service providers, it is significant that customers must compare options to determine which internet service provider is most deserving of their homes. Customer Service Internet providers must respond to every customer's complaints immediately and consistently in order to build a reliable relationship with their consumers. 5. External Analysis with EFE Matrix Converge ICT Sky Broadband Solutions Inc. Critical Success Weight Rating Score Rating Score Factors Availability Reliability Customer Service