Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to classmates or your faculty member.

Due Day 3

Service companies sell an experience. Perform an Internet search for Customer Service Hall of Fame. Be sure to cite your references.

Approach to Research:

Briefly tell us about your approach to your research.

Methodology Analysis:

Now review the methodology used in the survey you found. You may have to do a bit more research to find this. Answer: How robust or trustworthy is the methodology? What do you like? What would you do differently?

Thoughts on Bad Service:

Now look at the customer service hall of shame or worst list. Do you see any surprises here?

Creating Great Service Analysis:

Analyze the companies that top the hall-of-fame list as well as those on the bottom. Apply that analysis to Answer: What do they do that makes them great service companies?

Please organize your post with the following headers. Be sure to answer the above questions under each section.

Approach to Research

Methodology Analysis

Thoughts on Bad Service

Creating Great Service Analysis

References--be sure to give the references of the surveys you found.