practice for this module.

Scenario: Pretend that you have been hired as a communication specialist in a workplace, and your employer gives you the task of responding to some cranky customer mail. Some customers have not been getting the kind of service or product they expected, and you need to respond to their requests. Along with that task, your employer also wants you to get the cleaning company to improve their daily cleaning routine before the rest of your company's employees get too frustrated. You want to show your employer that you can be tactful and productive in your communications with the cranky customers and with the cleaning company. You also want your company to keep its good reputation and as many loyal customers as possible. So$,$ you do your best with the letters and then you write a brief memo to your boss to describe how you wrote the letters.