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Prepare a PowerPoint Presentation using following data points:Slide 1 : Title Slide Title: Front Office Operations Essentials Subtitle: A Fundamental Overview Slide 2 : Introduction

Prepare a PowerPoint Presentation using following data points:Slide 1: Title Slide Title: "Front Office Operations Essentials" Subtitle: "A Fundamental Overview" Slide 2: Introduction to Front Office Define the front office department's role in a hotel. Explain its significance as the hotel's initial point of contact for guests. Slide 3: Key Front Office Functions Highlight essential functions, including check-in, check-out, reservations, and guest services. Discuss the impact of these functions on guest satisfaction and hotel operations. Slide 4: Front Office Challenges Identify common challenges faced by front office staff, such as overbooking, no-shows, and guest complaints. Provide brief strategies or tips for addressing these challenges. Slide 5: Customer Excellence Discuss the importance of exceeding guest expectations and providing exceptional service. Share an example of Customer Excellence of an Hotel Slide 6: Complaint Handling Explain the significance of effective complaint handling in maintaining guest satisfaction and process for handling guest complaints professionally. Slide 7: Technology INNOVATIONs in Front Office* Research and summarize new techniques & innovation in front office in Hotels.Slide 8: Conclusion and Resources Summarize the key takeaways from the presentation. Use additional resources to explore front office operations further (e.g., textbooks, websites, industry associations).

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