Prescott Manufacturing evaluates the performance of its production managers based on a variety of factors, including cost, quality, and cycle time. The following are nonfinancial measures for quality and time for

20122012

and

20132013

for its only product:

Nonfinancial Quality Measures	2012		2013
Number of returned goods	775		890
Number of defective units reworked	2,300		1,940
Annual hours spent on quality training per employee	42		45
Number of units delivered on time	24,150		29,280

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Annual Totals	2012		2013
Units of finished goods shipped	29,920		30,650
Average total hours worked per employee	1,500		1,500

Time to Complete an Order	2012		2013
Wait time
From customer placing order to order being received by production	15		11
From order received by production to machine being set up for production	10		8
Inspection time	5		3
Process time	6		6
Move time	1		1

Compute the manufacturing cycle efficiency for an order for

20122012

and

20132013