Pretend you are the owner of a company that sells detergent. please answer the following questions:

1. Financial: How will the costs you identified connect to your vision and strategy?

KPI: List three key performance indicators you will use to measure if your are meeting your financial goals.

2. Internal Business Processes: What business processes will you implement to bring value to your shareholders or customers?

KPI: List three key performance indicators you will use to measure if your internal business processes are efficiently adding value to how you service your customers or deliver your product.

3. Learning and Growth: How will you lead and connect your employees to your vision and strategy?

KPI: List three key performance indicators you will use to measure if learning and growth initiatives are achieving the improvement and innovation you are trying to sustain for your cost object.

4.  Customer Perspective: How will the costs and features you identified provide value for your customers? How will you reward and incentivize your customers to use your service or product?

KPI: List three key performance indicators you will use to measure if your customers' perspectives of your service or product align with your vision and strategy.