Problem 6.1 Cost item Quality assurance Equipment maintenance Product redesign Product warranty and repair Product testing and inspection Training Process improvement/Kaizen Material scrap Rework labor Incoming materials inspection Customer support (after sale) Travel to suppliers/process certification Travel to customers/problem solving Total for the Year $490,000 $225,000 $314,000 $590,000 $376,000 $270,000 $160,000 $270,000 $430,000 $327,000 $170,000 $79,000 $84,000 a. Total appraisal cost b. Total prevention cost c. Total cost of internal failures d. Total cost of external failures e. Total cost of quality