Problem Salespeople are not in tune with the knowledge of different products and customer service people are lack of problem-solving skills when facing complex situations. Interpretation/Reason TLG is not training employees in the knowledge and skills mos for Problem critical to the development of the firm. Training Module is no effective enough to provide adequate technical know-how on most of the products and services. Data Needed Ask employees about their training experience, ask what they like and do not like about the training. Method of Data Focus groups (salespeople, sales representative, customer service Collection technicians) Information that will Regardless of the type of training offer, all courses have the same be gathered basic goal which is to help learners develop new skills and implement them as soon as possible. Without a post-training