PROCESS Implementation How does your day-to-day operation of your KEY WORK PROCESSES and support PROCESSES ensure that they meet your KEY PROCESS requirements? What KEY PERFORMANCE MEASURES or INDICATORS and in-process MEASURES do you use to control and improve your KEY WORK.PROCESSES and support PROCESSES? How do these MEASURES relate to end-product and/or service quality PERFORMANCE MEASURES? (2) PROCESS Improvement How do you improve your KEY WORK PROCESSES and support PROCESSES to improve product and/or service and PROCESS PERFORMANCE? toyta