project where a poor change management process was responsible for a bad outcome in a project? Use a resource other than offered in the SOW book. Consider the following:

• Lack of a detailed SOW to establish baseline information against which to measure future change

• Lack of a change management section in the SOW that is understood and accepted by all parties involved in the project delivery

• Lack of discipline and rigor among the project team in adhering to and enforcing the change management process

• Poor communications among the project team, causing problems in identifying changes

• Lack of understanding by the project team of what was agreed to in the SOW

• Misinterpretation of changes as not significant enough to warrant or justify a change order.

• Any other issue you come across