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Promotions: There are a number of steps listed in chapter 19 that explain what needs to be done to develop effective communications. Please select a

Promotions: There are a number of steps listed in chapter 19 that explain what needs to be done to develop effective communications. Please select a product (apple, Starbucks, or which ever) to explain these steps.

Steps in chapter 19 are: Awareness, knowledge, liking, preference, conviction, and purchase.

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