provide a critical analysis for the following post: "Hospitals and ambulatory care (either urgent care or primary care) are my top choices. A quality product or service is defined as having certain characteristics (Spath, 2018, p. 2). The evaluation of the attribute is influenced by the viewpoint of the individual assessing the good or service (Spath, 2018, p. 2). There isn't a single, widely agreed definition of quality. Nonetheless, there are several characteristics that all of its definitions have in common: quality is dynamic (what is good enough today might not be tomorrow), it can be improved, and it involves meeting' or beyond consumer expectations (Spath, 2018, p. 3). There is Customer service, structure measures, process measures, outcome measures, and patient experience measures. These measures were first conceptualized in 1966 by Avedis Donabedian, MD (Spath, 2018, p. 44). Structure measures are employed to assess how well the setting in which patient care is delivered is adequate. Process measures are employed to assess the quality of patient care and support services (Smith, 2018, p. 44). Outcome Measures are employed to evaluate the outcomes of support and patient care activities (Spath, 2018, p. 44). Outcome Measures are employed to evaluate the