Provide a detailed professional report where they describe:

1. The benefits of having an effective complaint handling technique.

2. The procedures for dealing with conflict, outlining the all steps and requirements involved.

3. If facing with an escalating complaint, why is it necessary to involve management?

4. 3 ways you can set a positive example for customer service as a manager.

5. You are also required to develop a policy and procedures which is commonly used in organisations to set standards for customer service: you may choose from the following list:

Bookings

Staff presentation

Greeting / Hosting

Dealing with complaints

Customer service procedures for service (orders, timelines, attendance)

Refunds and exchanges

Booking / pricing guarantees and cancellation.

Policy must include:

The policy name.

The aim or purpose.

The procedures included to achieve the purpose.

Methods to train staff on the policy and procedures.

How will this policy and its effectiveness be monitored and evaluated?

Ways to communicate policies and procedures to staff and customers?

Ways to make policies and procedures readily available to customer.