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Q 2 ( 1 4 points ) The Garland DPS processes DL renewal applications through the following three steps: 1 ) The customer registers with

Q2(14 points) The Garland DPS processes DL renewal applications through the following three
steps:
1) The customer registers with the receptionist, who updates the customers information
in the database. This step takes 2 mins per customer.
2) The customer then visits one of two cashiers to pay the DL renewal fee and fills out the
application form. This step takes 6 mins per customer.
3) Finally, the customer goes to one of three license processing stations where the
customers picture is taken and the license is printed. This step takes 12 mins for each
customer.
(a) Draw the process flow diagram for the above process. (3 points)

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