Q.1. (4 pts) Define a) quality and b) process.

Q.2. (4 pts) Describe SIPOC and how it is used to improve quality.

Q.3. (6 pts) Name and describe three types of quality costs.

Q.4. (4 pts) Control charts use the limits of 3. Provide an explanation the reason behind it. Why 2 or 4 are not used?

Q.5. (10 pts) The following amounts of aspirin in mg were found for 15 tablets. Calculate

the a) mean, b) median, c) mode, d) standard deviation, and e) range for these tablets.

Which of these quantities is least useful in SPC?

220, 230, 217, 225, 235, 226, 239, 224, 219, 233, 220, 228, 224, 212, 222