Q1 Has Hassam acted illegally or unethically? Select the 3 most appropriate options.

Select one or more:

a. As Hassam has advised Bruce what has worked for him he acted neither unethically nor illegally

b. As the company policy does not specify alcoholic beverages, technically speaking Hassam has not acted illegally nor unethically

c. Yes, as he is profiting from his own expenses by not disclosing the itemised bill

d. As Hassam has advised Bruce how to get away with claiming his alcoholic beverage he has acted unethically

Q2 Has Hassam acted within company policy? Select 2 options.

Select one or more:

a. Yes, Because the policy does not state alcoholic beverages

b. No, he has breached the organisations policy by having beverages and not disclosing this information in the form of an itemised bill to accounts

c. No, Because he is aware of what the expectation is

d. Yes, he has provided the itemised bill as per the organisations policy

Q3 What could be the potential consequences if Bruce adopts Hassams approach to only providing the credit card receipts?

Select one:

a. All of the above

b. Issued an informal warning by the line manager and HR for not following the organisations policy in providing itemised receipts

c. Investigated by the Accounts department for not providing itemised receipts and his manager is notified to rectify the situation

d. Bruces manager questions his integrity and starts to lack trust in him as a result his activities being closely managed

Q4 What 2 actions could Bruce take to ensure that he is upholding the companys ethical standards?

Select one or more:

a. Advise their line manager of what Hassam has advised him to do to claim alcoholic beverages

b. Explain to Hassam that he will not claim for alcohol and recommends that Hassam do the same

c. Wait for a few months and then claim again

d. Do what Hassam has been doing and not worry about it

Q5 What 3 actions could the company take to avoid this type of unethical issue?

Select one or more:

a. Have a clear expenses procedure detailing what can and cannot be claimed

b. Have a clear ethics policy

c. Provide training to new staff on their expense claims process

d. Have a strict disciplinary process for anyone who puts in an incorrect expense form

Q6 Should Bruce report Hassams activity of breaching the organisations policy to his line manager? Select 2 options.

Select one or more:

a. No, he doesnt want to be involved in the investigated process and potentially lose Hassams trust and friendship as he helped Bruce feel supported in the organisation

b. Yes, as Bruce has spoken to him and his approach is not professional or ethical

c. No, as he has been claiming drinks for ages without a problem

d. Yes, as Bruce could feel this is not fair on others in the organisation that are doing the right thing

Q7 Should Bruce report Hassams activity of breaching the organisations policy to his line manager? Select 2 options.

Select one or more:

a. Yes, as Bruce has spoken to him and his approach is not professional or ethical

b. No, he doesnt want to be involved in the investigated process and potentially lose Hassams trust and friendship as he helped Bruce feel supported in the organisation

c. Yes, as Bruce could feel this is not fair on others in the organisation that are doing the right thing

d. No, as he has been claiming drinks for ages without a problem

Q1 What are 3 indications that Bob may have acted unethically?

Select one or more:

a. Bob providing his personal mobile telephone number

b. The non-approved payment arrangement

c. That the client was unable to speak with Bob during work hours

d. The file notes indicating that Bob may have organised to meet with the client

Q2 What could be 2 most likely reasons why someone placed in your position with Bob may not want to flag up this possible unethical situation?

Select one or more:

a. He is popular amongst the team father figure

b. That he provided his number and provided a reason for that

c. That Bobs family is reliant on his income

d. As he has acted outside of his delegated authority

Q3 What are 3 possible consequences to Bob if has not acted in accordance with company policy?

Select one or more:

a. If the investigation confirms that Bob has commenced a relationship with the client this could result in gross misconduct and possible dismissal

b. Training in company policy

c. Investigated and disciplined by management and HR for breaching protocol

d. Bobs reputation could be affected and others my lose their trust in his way of working

Q4 If you decided to ignore the situation and act on Bobs word, have you acted unethically? Select 2 options.

Select one or more:

a. Yes, as the company policy has been broken and if this situation does not improve with the client and they default, there will be an investigation process

b. No, Bob has provided his explanation which should suffice

c. No, you do not have enough evidence and trust that with Bobs experience he knows what he is doing and you leave him to address the situation

d. Yes, as you have a duty of care legally to report on ethical matters which do not serve the organisation

Q5 What sources could you consult to seek advice about the action that you can take in this situation? (Select 2 responses)

Select one or more:

a. You could consult the company policy

b. You could seek formal legal advice

c. You could ask your partner for their opinion when you get home

d. You could discuss it directly with your boss

Case Study 2 - Bruce - The New Regional Sales Manager Bruce just joined an organisation as a Regional Sales Manager. The role includes a lot of travel and staying in hotels at the expense of the organisation. There is another Sales Manager who has been with the organisation for 10 years. Hassam is well liked and has been a great support to Bruce as he finds his feet. The company policy for travel expenses: Staff who are provided with a company credit card for travel expenses: i. Receipts for expenses are to be provided to accounts each week. ii. An allowance of $80 per day for food and beverages. iii. For business meetings and corporate entertainment, an itemised copy of the bill must be provided to accounts. iv. Where receipts for are not provided expenses are incurred, costs will be deducted from fortnightly salary. Bruce has undertaken a business trip and as per company policy, has presented his receipts which includes one meal which details an alcoholic beverage. Bruce has sent his expenses to accounts. Accounts have highlighted the company policy points of: ii. An allowance of $80 per day for food and beverages. iii. For business meetings and corporate entertainment, an itemised copy of the bill must be provided to accounts. Accounts have explained that this time they will not ask for the cost to be reimbursed as Bruce is new. In a conversation with Hassam, Bruce mentions what has happened, that accounts have advised him that he cannot expense alcohol during business trips. Hassam tells Bruce that if he only provides the credit card receipt and not the actual bill/till receipt, he can get away with a few drinks per meal. Hassam says "I'm sure they know I have been doing this for years, but are not that worried." Case Study 3 - Bob the Debt Collector Bob works in a debt collections department of a large bank. His role is to speak with clients experiencing financial hardship and work with them to organise payment plans and monitor those accounts. Bob has been with the organisation for a number of years and is married and you are aware he is the sole income provider as his wife does not work. You are Bob's colleague and he has great rapport with his clients and often achieves and exceeds his targets. He is well liked amongst the team and is seen as a bit of a father figure to the group. Bob is away from work with a flu and you step in and cover his work load. One of the cases you pick up you notice that the arrangement that Bob has made with a customer is outside his delegated authority. When you look through this particular case you notice that he has made more frequent contacts with this client and agreed to lower the repayments towards the debt where the clients' circumstances had improved. On further investigation, you look back over the series of notes and note that Bob has obtained the client's work address and it appeared that he had indicated he would meet with her to discuss her situation. You also establish that Bob has provided the customer with his own private mobile phone number. It is against company policy to provide personal contact details or meet with customers. The bank has financial counsellors to meet with customers when requested. When Bob returns to work, you decide to speak to Bob about the information you have uncovered. Bob vehemently denies any wrong doing and confirms that he did not meet with the client at all. He does confirm that he provided his phone number as the customer would not be able to speak with him in work hours. He cannot provide a satisfactory explanation for the reduced payment arrangement he has put in place and he is quite upset that you appear to have questioned his integrity. You believe that Bob has formed some sort of relationship with this customer although you have no firm evidence