Q1. List and describe at least three strategies of effective monitoring, review and evaluation of performance and sustainability of key systems and processes in an organisation.

Q2. When undertaking supply chain analysis, why is it important to consider relationships with suppliers?

Q3. List and discuss key tools and techniques for performance management. Illustrate how you would evaluate their effectiveness.

Q5. Consider the following scenarios and list questions that you might ask to determine the root cause. a. Variance analysis determines that sales income is favourable. b. Variance analysis determines that expenditure is unfavourable

Q6. How would you identify changing trends and opportunities in an organisation of today's business environment?

Q7. If your organisation was investigating the opportunity to develop a new e-commerce strategy (or redevelop an existing one), where would you seek advice?

Q8. What would you need to know to brief groups on performance improvement strategies and innovation?

Q9. Discuss the strategies you would recommend for the organisation to more effectively foster a creative and entrepreneurial climate.

Q10. Provide five suggestions for ways to better recognise, reward and celebrate new ideas, entrepreneurial behaviour and successful trials.

Q11. Are organisational members punished or consoled when an idea fails? Identify three strategies to increase the organisation's acceptance of failure.

Q12. List the requirements to undertake a cost-benefit analysis and describe how to establish a break-even point.

Q13. Imagine you work for an organisation that has a high-risk tolerance. It is testing the idea of redesigning of a computer keyboard. How would you conduct a risk analysis of this idea? For one of the risks identified, evaluate its likelihood and possible effect, and identify treatment strategies.

Q14. Consider the process for seeking approvals for innovations. Does the organisation take a project management or change management approach? Explain.

Q15. List and explain three theories of innovation and briefly describe three strategies that organisations can use to promote creativity.

Q16. List three principles of a learning organisation and briefly describe three strategies to promote a learning culture.

Q17. List three approaches to quality management and continuous improvement, and briefly describe how they are applied in practice.

Q18. What are some of the methods used to communicate and promote the benefits of change and continuous improvement?

Q21. What communication strategies or organisational development interventions do you recommend for implementation to ensure successful transition and minimise organisational member resistance to change?

Q22. Explain why the evaluation of continuous improvement systems and processes should be cyclical.

Q23. How can organisations capture lessons learnt and share knowledge to inform the future workplace?