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Q1 One of the important tool used to solve problems is 5-Why Root Analysis. Use this method in analyzing the following problem and state its

One of the important tool used to solve problems is 5-Why Root Analysis. Use this method in analyzing the following problem and state its root cause. Problem: Cannot apply for loan from a commercial bank.

Business Processes are designed to add value for the customer and should not include unnecessary activities.

a. What are add value (VA) and non-value added (NVA) activities?

b. Give TWO (2) examples of both activities that you can observe in the process of applying a saving account from a bank.

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