Q1. Outline the key factors/steps of a good formal and informal complaints procedure

Q2. Explain diversity. Why it is important for an organization to have diversity information?

Q3. Which actions you would take as a manager to ensure that the diversity policy is understood and implemented by relevant parties.

Q4. What communication channels can be used to obtain feedback and suggestions for improvement to ensure currency and efficacy of diversity policy? ( all answers should be short plz thanks)