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Case Summary During COVID-19 pandemic, most people work at home. You may/may not familiar with Skype, however, this firm dominated the market to communicate with

Case Summary During COVID-19 pandemic, most people work at home. You may/may not familiar with Skype, however, this firm dominated the market to communicate with people in global areas providing free video-telephony, video conferencing and voice calls services. However, Zoom takes over the market share from Skype at this era.

2. How would you characterize the current market of new telecommunication application providing free video-telephony, video conferencing and voice calls?

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