Q1. You work in the investment bank. 'You have been asked to make a dividend payment to a customer for a security they held . They were supposed to receive 70usd, but they only received 20usd. Please choose the best effective choice and least effective choice respectively. 1. Call the client and explain this was a mitake. You also confirm if he is satisfied with 50usd. 2. Ask a collegue how to handle the issue. Then you work with him to resolve the error. 3. Take time to thoroughly investigate why the error happened, before informing the client.

Q2. While you are researching the issue, the customer emails you to ask why he only received 20usd. He is upset and seeks prompt response. You inform the settlement team who are responsible for investigating and solving the payment discrepancy. Please choose the best effective choice and least effective choice respectively. 1. Inform the client that the settlement department is activately addressing the problem, and provide the information asap after it's clear why the payment discrepancy happened. 2. tell the customer that you're working with the settlement team to provide him with 50usd asap. 3. Wait to respond to the client until you get all information from the settlement team to address the client's question.

Q3. Before you reply the client's email, the client emails your line manager and informs him of the 50usd discrepancy and your failure to respond to his email. The manager is upset that you did not inform him of the issue or respond to the client. How would you respond to the manager? Please choose the best effective choice and least effective choice respectively. 1.Apologize to the manager and inform him that you will contact with the custmer for apologize the delay and assure him you're resolving the problem quickly. 2. Apologize to the manager and inform him that you're working with settlement team to improve the issue, though they have not yet responded. 3. Apologize to the manager and inform him that you were investigating this problem by yourself before contact the client without all of the necessary information.