Question
Q1.Assume you are the manager of a bank where you are managing a team of front line employees. These employees deal with customer requests, questions
Q1.Assume you are the manager of a bank where you are managing a team of front line employees. These employees deal with customer requests, questions and complaints. Discuss two of the potential conflicts that your employees may face on the basis of their roles as boundary spanner.
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Integrated Marketing Communications Strategic Planning Perspectives
Authors: Keith J. Tuckwell
4th edition
133157873, 978-0133157871
