Q.1.Explain the conflict-handling styles a manager might adopt. Give an example of each. Under what circumstances is each style appropriate?

Q.2.Describe the stages of group development. For each, discuss what questions the individual asks at that stage, and what the leader should do to facilitate it.

Q.3.What are the characteristics of a transformational leader. How do they transform their followers? Select someone that you believe to be a transformational leader, and illustrate your points.

Q.4.Explain the four perspectives of the balanced scorecard and how a balanced scorecard is related to a strategy map.