Q3

Which of the following recommendations should you follow when your supervisor is explaining something important to you? Select the single best answer: A. Answer any calls that come in. B. Don't take notes because that is considered rude. C. Show your awareness by leaning forward. D. Show your awareness by constantly asking questions. E. Always look your supervisor directly in the eyes, without pausing. Anne had a meeting with an employee regarding the agenda for the next training session. She presented her ideas first, then gave her employee a turn to speak. Anne stopped speaking and tried not to let her beliefs come between understanding what her employee was actually saying and what she wanted to hear. She constantly reviewed the speaker's points in order to evaluate the ideas presented. She concentrated on both what was said and what was not said. During the meeting, she took selective notes in order to record important facts. She let her employee know that she was paying attention by nodding and maintaining eye contact. The above paragraph represents an example of listening. Select the single best answer: A. passive B. empathic C. biased D. active E. none of the above