Quality metric describes what is being measured and how it will be measured during the Control Quality process." A quality mantra attributed to Peter Drucker is, "If you can't measure it, you can't improve it." So, it is important to use the SMART approach to goal setting in creating quality metrics at least at the highest level of the project plan and, in many cases, at the task level.

Open the attached "Project Quality Metrics Template." Create quality metrics for each of the five project phases aligned with the task specifics.

A B C ID Task Quality Metrics Resource Assignments TECHNOLOGY REFRESH PROJECT Initiating Meet with key stakeholders Project Manager Finalize statement of work Project Analyst Secure project team leads Project Manager Finalize stakeholder register Project Analyst Develop project charter Project Manager Finalize project charter Project Manager Planning 10 Scope Planning 11 Requirements 12 Develop/finalize functional requirements Senior Systems Test Engineer 13 Develop/finalize hardware requirements Senior Hardware Engineer 14 Develop/finalize software requirements Senior Software Engineer 15 Develop/finalize requirements traceability matrix Systems Test Engineer 16 Finalize project deliverables Project Manager 17 Develop scope statement Project Manager 18 Finalize/Update WBS Project Analyst 19 Schedule (Time) and Cost Planning 20 Finalize hardware/software costs Senior Hardware Engineer 21 Update activities and duration estimates Project Analyst 22 Human Resource Planning 23 Finalize resource requirements Project Manager 24 Finalize project costs Project Manager 25 Identify training requirements Project Analyst 26 Complete training activities Hardware Engineer, Senior Software Engineer 27 Quality Planning 28 Determine impacted quality processes Systems Test Engineer 29 Finalize quality management plan Systems Test Engineer 30 Risk Planning 31 Update project risks Project Manager 32 Draft risk register Project Analyst 33 Finalize risk management plan Project Manager 34 Finalize Priart Plan Resource Assignment Resource Sheet +A B C D E F G H K L M N Project Manager Work P 100% $65.00/hr $0.00/hr $0.00 Prorated Standard Project Analyst Work P 100% $35.00/hr $0.00/hr $0.00 Prorated Standard Senior Hardware Engineer Work S 100% $55.00/hr $0.00/hr $0.00 Prorated Standard Hardware Engineer Work 100% $45.00/hr $0.00/hr $0.00 Prorated Standard Hardware Technician Work 100% $35.00/hr $0.00/hr $0.00 Prorated Standard Requirements Analyst Work 100% $35.00/hr $0.00/hr $0.00 Prorated Standard Senior Software Engineer Work 100% $55.00/hr $0.00/hr $0.00 Prorated Standard Software Engineer Work 100% $45.00/hr $0.00/hr $0.00 Prorated Standard 10 Software Test Engineer Work 100% $45.00/hr $0.00/hr $0.00 Prorated Standard 11 Senior Systems Test Enginee Work 100% $55.00/hr $0.00/hr $0.00 Prorated Standard 12 Systems Test Engineer Work 100% $40.00/hr $0.00/hr $0.00 Prorated Standard 13 Contracts Analyst Work 100% $30.00/hr $0.00/hr $0.00 Prorated Standard 14 15 16 17 18 19 20 21