QUESTION 1 1. A graph that represents the costs of quality versus time is the a.. Interim report on quality performance. b. Long-term quality performance report. c. Multi-period quality trend report. d. One year quality performance report.

QUESTION 2 The purpose of trend reporting on non-value-added costs is to a. define root causes. b. see if cost reductions occurred as expected. c. trace resources to cost objectives. d. assess value content.

QUESTION 3 If only the return on investment were used to measure performance, it would be considered a. Triple loop feedback. b. A verifiable strategy. c. Double loop feedback d. Feedback from a single loop.

QUESTION 5 The decision making contexts related to quality cost information are strategic pricing and strategic analysis. True False

QUESTION 6 Which of the following would be a lag measure? a. plant investment b. employee training hours c. sales per employee d. budget forecasts