Question 1 (1 point)

Line managers who are involved in interviewing job candidates ________.

Question 1 options:

	increase success of their organizations
	perform better at their jobs
	feel they are doing work that is the HR department's responsibility
	reduce hiring costs substantially

Question 2 (1 point)

Downsizing is the planned elimination of jobs that can happen as a result of ________.

Question 2 options:

	poorly managed operations
	too many employees are always late for work
	inadequate orientation programs
	aggressive union demands

Question 3 (1 point)

Human resource planning can be condensed into two steps: assessing current human resources and ________.

Question 3 options:

	establishing the human resources budget
	developing new training programs
	developing a plan to meet future human resource needs
	reviewing past human resource requirements

Question 4 (1 point)

High-performance work practices are those that lead to high individual and high organizational performance.

Question 4 options:

	True
	False

Question 5 (1 point)

One of the first activities of the human resource management process involves ________.

Question 5 options:

	identifying and selecting competent employees
	providing employees with up-to-date knowledge and skills
	providing employees with flexible job assignments
	preparing detailed job descriptions

Question 6 (1 point)

A disadvantage of using professional recruiting organizations is ________.

Question 6 options:

	that they can only be used for entry-level positions
	their limited commitment to specific companies
	that they do not increase the diversity and mix of employees
	that they generate many unqualified candidates

Question 7 (1 point)

Human resource management is part of every manager's job in the organizing function.

Question 7 options:

	True
	False

Question 8 (1 point)

One of the final activities of the human resource management process ensures ________.

Question 8 options:

	that a detail job analysis and skills inventory is in place
	that employees are continuously provided with up-to-date knowledge and skills
	the best compensation packages for the new hires
	that the organization retains competent and high-performing employees

Question 9 (1 point)

The ________ creates four protected groups that must not be discriminated against by federally regulated employers.

Question 9 options:

	Charter of Rights and Freedoms
	Canada Labour Code
	Canadian Human Rights Act
	Employment Equity Act

Question 10 (1 point)

High-performance work practices involve a commitment by management to improve the knowledge, skills, and abilities of the organization's employees, increasing employee motivation and enhancing the retention of quality employees.

Question 10 options:

	True
	False

Question 11 (1 point)

As a selection device, the interview would be most valid in predicting which of the following occupations?

Question 11 options:

	bank vice president
	bookkeeper
	engineer
	crane operator

Question 12 (1 point)

Which of the following is a disadvantage of college recruiting?

Question 12 options:

	limited to entry-level positions
	may not increase workforce diversity
	generates many unqualified candidates
	small body of potential candidates

Question 13 (1 point)

Which of the following is an example of a high-performance work practice?

Question 13 options:

	closed communication
	seniority-based compensation
	centralized decision making
	skill-based compensation
	self-managed teams

Question 14 (1 point)

HR management is important for organizations because ________.

Question 14 options:

	it can provide a competitive advantage in the industry
	it is one of the main functional areas of any firm
	it reduces line management stress by assuming the hiring responsibilities
	it provides frontline workers to deal with customers

Question 15 (1 point)

In a short essay, explain why orientation and training are important for organizations. Give examples of some of the tasks that HR departments use in orientation and training.

Answer: The process of introducing a person to his new job is known as orientation. How well orientation is done, will carry on to how well a new employee adjusts to his/her position and role in the organization.

There are two types of orientation: work unit orientation and organization orientation.

Work unit orientation familiarizes the employee with the goals of the work unit, clarifies how his or her job contributes to the unit's goals, and includes an introduction to his or her new coworkers. Organization orientation informs the new employee about the company's goals, history, philosophy, procedures, and rules.

As time goes by, employees may need to increase their skills. This is handled through training. As job demands change, employee skills need to be altered and updated. Managers are responsible for deciding what type of training employees need and what form it should take. There are two general categories of training. General training includes skills that everyone in the organization needs such a communication skill, computer systems, customer service and supervisory skills. Specific training targets specific issues that arise in the organization such as creativity, diversity, remedial writing, managing change and public speaking/presentation skills.

Although much of employee training can be done in traditional ways such as classroom lecture, organizations are increasingly relying on technology-based training. Nowadays organizations are increasingly relying on e-learning applications to deliver important information and to develop employees' skills.

________ is a method of setting work standards and measuring employee accomplishments.

Question 15 options:

	A performance management system
	A human resource inventory system
	A time and motion study
	A career development system