Question 1 25 marks One of the inherent challenges in any organisation when implementing TQM and OpEx is 'overcoming the resistance to change' by employees. Discuss the reasons for this resistance and how you would overcome these challenges, by using a practical example within your organisation to clearly demonstrate your understanding. Question 2 25 marks Quality is often simply defined as 'meeting the customer requirements'. By using a Rolls Royce and a Tata motor vehicle as an example, provide cogent arguments to clearly indicate that both are quality vehicles. Base your discussion on the different definitions of quality, reliability, design, consistency etc. Question 3 25 marks Discuss the key stages / steps of integrating TQM into the policy and strategy of an organisation of your choice. Include practical workplace examples to support your discussion. Question 4 25 marks JIT isa form of inventory management thatrequires working closely with suppliers so that raw materials arrive as production is scheduled to begin. The goal is to have the minimum amount of inventory on hand to meet demand. Describe the strengths and weaknesses of JIT in relation to your organisation by providing its 'Aims', 'operation', 'resources' and 'supply chain' to ensure the viability of JIT. Question 5 25 marks Critically evaluate the EFQM Excellence Model as an effective self-assessment and systematic review of operations. By using your organisation as an example, clearly demonstrate and understanding of the model in relation to your business processes and results. Question 6 25 marks Discuss how your organisation can implement 'continuous improvement' by using 'Taguchi' and the 'Six Sigma' model. Include practical examples to support your discussion. Question 7 25 marks Critically evaluate your organisation by providing arguments for or against why the concept of 'lean' was adopted. Ensure that you include lean thinking principles, issues, approaches, value stream and its building blocks, as part of your evaluation. Question 8 25 marks Use the 'Tuckman model' to illustrate the stages of team development and to develop a presentation for your management team highlighting the significance of ensuring for synergy within teams in an organisation. In your presentation also make mention of the stages, characteristics, challenges, and attributes of successful teams, with examples.