QUESTION 1 (350 words plus diagram) (10 marks) Identify and describe the major components and characteristics of a system, according to Work Systems Theory, using a bank or financial institution as an example. In your answer you must

Define the the key concepts of Work Systems Theory

Discuss how this is a system

Use a bank/financial institution as your example(s)

Use appropriate academic references Draw a custom model of a system diagram including your name and student number.

QUESTION 3 (350 words plus diagram) (10 marks) How is prototyping relevant to the study of systems design? Use diagrams to illustrate your answer. In your answer you must:

Use a product or service you have personal experience with to explain how the prototyping technique can be used to improve user experience. Use appropriate academic references. Draw a diagram to detail an example of the use of this technique.