Question 1 Advances in technology has always been a double-edged sword in the world of sales. On one hand, it can help reduce our daily chores such as reducing mundane paperwork (something which salespeople hate), on the other hand, it can also negatively impact some sales job. E.g., when was the last time people buy car or travel insurance through a sales agent?

Examine how will life insurance agents be impacted by technology in the future? What are the implications of these impact on the nature of their job? (80 marks)