QUESTION 1

1. _________________ is an intense and rapid improvement process in which a team or a department throws all its resources into an improvement project over a short period of time

		Value analysis
		PDSA Cycle
		Breakthrough improvement
		Kaizen event/blitz

QUESTION 2

1. What is the value of the Deming Cylcle?

		It speeds implementation of improvement ideas by eliminating experimentation and collaboration.
		It adds time to the continuous improvement philosphy, so practitioners can consider the impact of their actions.
		It helps management "sell" improvement concepts to customers.
		It provides an application of scientific method to achieve continuous improvement.

QUESTION 3

1. The Improve phase of the Six Sigma DMAIC methodology is considered a highly creative process, as opposed to analytical. True False

QUESTION 4

1. Which of the following would be considered a key approach to supporth the Improvement phase of DMAIC?

		Kaizen events
		Poka-Yoke
		Process flow analysis
		Creative thinking/brainstorming
		All of the above

QUESTION 5

1. If a process shows common cause variation, the process is said to beout of control. True False

QUESTION 6

1. Which ofthe following terms is associated with operationsflexibility?

		Cycle time
		Agility
		Neither of the above
		Both cycle timeandagility

QUESTION 7

1. Kaizen is the Japanese term for Breakthrough Improvement True False

QUESTION 8

1. __________ is an approach for mistake-proofing processes using automatic devices or methods to avoid simple human error:

		PSDA Cycle
		DFMEA
		Poka-Yoke
		None of the above

QUESTION 9

1. ______________________ is a methodology for monitoring a process to identify variation and identify when it is appropriate to take action.

		Statistical Process Control (SPC)
		Upper and Lower Control Limits (UCL and LCL)
		Standard Operating Procedures (SOPs)
		Normal cause variation

QUESTION 10

1. In essence, the role of the Improve phase of DMAIC is to consider the project definition, measurements, and analysis to determine thebest possible concept(s) to improve a product or process. True False

QUESTION 11

1. ____________________ refers to the abiliy to adapt quickly to changing requirements.

		Kaizen blitz
		Flexibility
		Breakthrough improvement
		Kaizen

QUESTION 12

1. Which of the following could be considered an element of a Control System?

		A standard or a goal
		A means of measurement
		Comparison of actual to expectations, with feedback for corrective action
		All of the above

QUESTION 13

1. Which of the following isnota tool or methodology for the Control phase of DMAIC?

		Standard Operating Procedures (SOPs)
		Statistical Process Control (SPC)
		Histograms
		Audit processes

QUESTION 14

1. Which of the following would be indictive of a process that is in statistical control?

		All data points inside the control limits
		Relatively equal number of data points above and below the center line
		Random distribution of data points above and below the center line
		Most, but not all, points close to the center line
		All of the above

QUESTION 15

1. _{The Improvement Phase of DMAIC could be considered more of an "art" than a "science".} True False

QUESTION 16

1. Six Sigma and Continuous Improvement are incompatible processes, as they represent different philosophies True False

QUESTION 17

1. Breakthrough improvement is a practice that is highly similar to continuous improvement. True False

QUESTION 18

1. The formula Y = f(X) is used in the Measure stage of the DMAIC methodology. What does theXstand for?

		X = unknown.
		X = the 'response' variable.
		X = A critical input variable.
		X = Target value.

QUESTION 19

1. The _____________ standards focus on developing, documenting, and implementing procedures to ensureconsistency of operations performance in production and service delivery processes, with the aim of continual improvement, and supported by the principles of total quality

		Deming Prize
		Baldrige Award
		ISO 9000:2000
		Six Sigma

QUESTION 20

1. Variation will always exist in business processes, but will be predictable assuming 'special cause' variation is absent. True False

QUESTION 21

1. In which stage of the DMAIC methodology are quality tools such as standard operating procedures (SOPs), checklists, and statistical process control charts (SPCs) commonly used?

		Define
		Measure
		Analyze
		Improve
		Control

QUESTION 22

1. 'Big Q' refers to product/service quality, while 'little q' refers to Total Quality Management (TQM). True False

QUESTION 23

1. Quality Management is important because empirical evidence suggests that it has the potential to improve the following performance measures:

		income
		sales growth
		cost control
		employment level
		all of the above

QUESTION 24

1. Which of the following parties would be accountable for process perfomance and should be given the authority to control and improve their process?

		Stakeholders
		Six Sigma Green Belts
		Supervisors
		Process owners

QUESTION 25

1. The institution of scientific management techniques in the early 1900s shifted responsibility for quality from the production department to the quality department.

		True
		False